faqs

covid-19
our web shop is open and we are shipping your orders! you should expect delays as we are ensuring our staff is able to work safely. additionally, shipping is taking a little longer as many delivery companies are also facing similar restrictions and higher order volumes. if you have any questions, we are available. please contact us. thank you more than ever for continuing to support keepod.

products

will keepod work on any pc or mac?
no. but it will work on most x86 computers from the last 10 years. to learn more read the system requirements here

can i become invisible online with keepod?
keepod defends you against tracking and surveillance. the pre-installed browsers are set so trackers and ads can't follow you. cookies automatically clear when you're done and so will your browsing history. with keepod you are free to access sites your home network may have blocked.

how keepod keeps your data safe?
the only way to really keep your data safe is by not saving it at the first-place. with keepod, all data is discarded at the end of the session. no footprint is left on the host pc or on the keepod device. if your pc or usb device fall to the wrong hands, they have no data and can’t be associated to you.

so.. when other solutions let me save data on a flash drive (with encryption) my data is not really 100% protects?
you got it. anyone telling you that putting your data on a removable flash drive is a good idea should be stoned.

do I have any options or this is another tor stick?
choose to work with your favorite apps without feeling trapped in a single option. keepod has three built-in browsers, three vpn alternatives, offline and online office, password managers, and much more. all have been optimised and tweaked to protect your privacy so you can use the one that fits best to the task.

can I reuse an old computer with keepod?
with keepod you can reuse an old pc to work like new. this means saving the environment and saving you some serious money. its time to brake free from outdated pc paradigms and think about our planet, consumption, privacy, our community and our freedom. sorry big tech, this generation had enough.

is keepod free? whats the catch?
keepod is free for personal use. keepod is an independent team, we are not tied to any big tech companies, foundations or investors. there are no hidden revenue models, no ads, no affiliate marketers, and no creepy tracking in keepod. our development is self sustained through our online store and supported by contributions from people like you.

education

how keepod is running the 1+1 operation?
anytime you buy a keepod product, we give a pc to a student living in a low income community. 1 to 1 for any purchase.

how is that possible?
keepod created the technology to allow this (aka the $7 pc), and keepod manage the projects directly so every dollar gets to the right place. at this time, keepod is running projects in more then 25 countries around the world. 100% independent, private, and free from external influence.

why keepod is focusing on computer access? 
access to free information, communication, and opinions, is a primary tool that can help people make better decisions for themselves and for our planet. today, 70% of our world still doesn’t have access to free information. we can continue to do baby steps marching our well fed streets or, understand that the absolute majority of the world is ignorant about critical emergencies. our only chance for a massive change is rooted in the education of the unserved next generation.

where can i see the keepod impact projects?
the keepod twitter account is where we document our progress.  

do you offer bulk discounts for education?
we offer 75% discount on ready keepod devices with our education pricing. available to education and non-profit organizations.

can my school or charity partner with keepod? 
any education or non-profit organisation can apply to receive keepod devices from us. apply here

shipping

when will my order ship?
orders are processed and shipped Monday-Friday, approximately 1-4 business days after the order is placed.

how will my order be shipped?
all orders are shipped with standard eco-post service and takes an average 5-20 days to deliver.

do you ship internationally? will I be charged duties and taxes?:
yes. any customs or import duties are charged once the parcel reaches its destination country. these charges must be paid by the recipient of the parcel. unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary from country to country.

what is my order status?
you will receive an e-mail confirmation with a tracking number once your order has been processed. please allow for 24-48 hours for tracking information to become available.

what happens if my order is returned?
if the carrier returns your order to us because the address is undeliverable or there was an error in the address when it was entered on keepod.com, we will contact you for further instruction.

my package never arrived! tracking says my package was delivered but I can’t find it.
Contact the mail service provider you selected at checkout, they are responsible for the delivery of your package. You can submit a claim for missing mail, or call customer service to get the details of your package and delivery.

returns & refunds 

can I return an item for exchange or return?
all sales are final. we do not allow order cancellations, issue refunds, or offer exchanges. If your order arrives damaged, please contact support.keepod.com

what if I gave the wrong shipping address?
please contact support.keepod.com if you have provided the incorrect shipping address. we cannot guarantee changes.

terms & conditions

privacy
we considers our customers account information to be private and confidential.
please review our privacy policy.

purchase for personal use only
keepod products may be purchased for personal/edu use only and not for resale. by placing your order, you certify that you are purchasing products for personal/edu use and not for resale. we reserve the right to refuse orders for any reason and without explanation. you may electronically copy and print hard copies of pages from this web site solely for personal, non-commercial purposes related to placing an order or shopping with keepod.com.

copyright and trademarks
all content of our website including text, graphics, logos, buttons, icons, images and software is property of Keepod Ltd. and is protected by UK and International copyright laws. Use of the website is for personal purposes and any other use of the website including but not limited to reproduction and internet links, is strictly prohibited without our prior written consent.

terms of use
by using our website, you agree to the terms of use. we may change or update these terms at any time so please check this page regularly. we do not represent or warrant that the information on our website is accurate, complete, or current. this includes, but is not limited to, pricing and availability. we reserve the right to correct any errors or omissions and to change or update information at any time and without prior notice.

other

can i get free samples?
we do not send free samples.

can i get free stickers?
yes. we ship free stickers with every order!

will keepod sponsor me?
we do not offer sponsorship at this time. 

would keepod like to advertise?
keepod does not advertise at this time.